1. payment methods

what payment methods do we accept

we are accepting the following payment options: creditcard, bancontact, kbc/cbc payment button, klarna pay later, Belfius direct net, sofort banking, ideal, paypal, klarna pay now or pluxee/sodexo eco pass.

can i get an invoice for my GOFLUO order

please send us an email at hello@gofluo.com, and we will send you an invoice.

can i get a refund if i ordered with pluxee/sodexo?

refunds are not possible for orders paid with pluxee/sodexo eco pass due to the restriction set by pluxee/sodexo. in this case, only exchange is possible.

2. shipping and delivery

which countries do we deliver to?

belgium, netherlands, luxemburg, germany, france, united states, canada, united kingdom, austria, ireland, denmark, italy, spain, sweden, norway, estonia, finland, poland, portugal, czech republic, switzerland, croatia, greece, hungary, bulgary, romania, slovakia, latvia, lithuania, belarus, russia, australia, israel, japan, south africa, turkey, south-korea, south-america

what is the delivery time

see our DELIVERY section for detailed instructions per country.

How much are the delivery costs

see our DELIVERY section for detailed instructions per country.

what should i do if my package has been damaged during delivery?

If you receive a package that has been damaged while in transit, please contact us at hello@gofluo.com within ten days of receipt so we can assist you with your claim.

3. orders

i placed an order but haven't received any confirmation

please make sure you have entered your email address correctly and make sure to check your junk mail. if it’s still nowhere to be found, send us an email at hello@gofluo.com to double-check your order has been successful.

can i make a change to my order?

it is only possible to make changes to your order if it hasn’t been processed. please send us an email at hello@gofluo.com.

can i cancel my order?

it is only possible to cancel an order if it hasn’t been processed. please send us an email at hello@gofluo.com.

why haven't I received a tracking number?

once your order is processed and shipped, you will receive your tracking information. if you haven’t received one, please send us an email at hello@gofluo.com.

why am i being charged import taxes?

import taxes are charged by your local tax authorities and are the responsibility of the buyer.

where is my package?

please contact the shipping carrier with the tracking number you received on your shipping confirmation or send an email to hello@gofluo.com.


i have received my package, and there is a mistake, what should i do?

please send us an email to hello@gofluo.com, and we will correct any errors.


i didn't receive my entire order. what should I do?

please send us an email at hello@gofluo.com, and we will correct any errors.


i want to buy a certain item, but you don't have it in my size. will you get this item again?

you can always ask our customer service chick Jules at hello@gofluo.com or subscribe to our in-stock notifier. 


4. returns

how do i return an item?

see our RETURNS section for detailed instructions.


how do i make an exchange?

see our RETURNS section with detailed instructions.


why haven't i received the refund for my return?

refunds will be automatically issued via the original payment method once your return has been received & processed by our logistic center. in most cases, you will receive the refund within seven days, but for some types of credit cards, it can take up to 30 days before the money is cleared into your account. please contact your bank in regard to releasing the funds.


how long is the processing time for returns and exchanges?

returns have a processing time of 1-3 business days from the time we receive the package. exchanges have a processing time of 1-3 business days from the time we receive the return package.


5. various

what size do I take best?

the size recommendation can be found under the product details of the desired item.


What is the difference between comuters fit and performance fit?

to help you find the right fit, we’ve divided our assortment into two categories: the commuter and the performance fit. within the commuter fit, you’ll find bodyglowers initially designed to wear on top of a coat. bodyglowers designed for outdoor workouts are labelled with “performance fit”. you can find the fitting of each bodyglower in the product details and in this blogpost.


gift card/ coupon code?

a gift card has 19 characters and is not the same as a coupon code. both codes must be filled in at a different spot in the checkout.


are our products sustainable?

our products aren’t 100% sustainable yet. we do use the best quality of reflective material, and these comply with European standards. furthermore, we also have many items (on full neon color basis) that are approved according to the EN 1150 standard. you can find in the product description whether the model has an EN1150 certificate.


where are our products manufactured?

we cooperate with a Dutch company that has production units in China. after all, only there can reflective fabrics be made.